Survey Shows 71 Percent Are Using ITIL and Efficiency is a Quick Win

do 16 aug 2007

A recent online survey from Pink Elephant and BMC Software examining ITIL in SAP enterprises reveals that a large majority are using ITIL as a strategy; the primary benefits of adopting the best practice framework are process standardization and efficiency; and cultural issues continue to plague implementation efforts. Login of registreer om verder te lezen!